Clear Voice Networks, LLC has prepared this Acceptable Use Policy (“Policy”) as a guide for its customers to understand the intended and permissible uses of our service and to prevent exploitation, fraud, and abuse of its unlimited calling plans and features. This Policy applies to all our services.
1. Normal, Reasonable Business Use
Clear Voice Networks, LLC’s unlimited business service plans and features are for normal business use. Usage must be in accordance with this Policy, our General Terms and Conditions, and consistent with the types and levels of usage by typical customers on the same business calling plan. Unauthorized or excessive use beyond that normally experienced by typical business customers may create network congestion, resulting in increased busy signals for themselves and others, and may lead to service termination.
2. Impermissible Business Use
Clear Voice Networks, LLC evaluates customer usage by comparing it to typical levels of permissible usage engaged in by legitimate customers. The following activities are impermissible under our unlimited business plans and considered outside of normal business use:
Operating a call center
Resale of telecommunications services
Auto-dialing or fax/voice blasts
Telemarketing
Operating or connecting to multi-party conference calling
Operating or connecting to multi-party “chat” lines
Engaging in activities that generate minutes resulting in revenue-sharing by the customer
Traffic without live dialogue, including use as a monitor, intercom, or for transcription purposes
A customer’s aggregate usage may be considered abnormal if it exceeds 3,000 minutes per month combined with excessive:
Unique numbers called
Call lengths
Call forwarding/transferring
Conference calling
Short duration calls
Number of calls made per month
Number of calls to a conference calling service
Calls terminated and re-initiated consecutively, resulting in excessive call lengths
Other abnormal calling patterns indicative of an attempt to evade enforcement of this Policy
Even if the number of minutes used is not excessive, Clear Voice Networks, LLC may still determine that abnormal or impermissible usage is occurring based on:
Unique numbers called
Call lengths
Frequency of call forwarding/transferring
Conference calling
Short duration calls
Number of calls made per month
Number of calls made to a conference calling service
Calls terminated and re-initiated consecutively
Other calling patterns indicative of policy evasion
3. Lawful and Appropriate Use
Customers may not use our service or devices in any way that is illegal, fraudulent, improper, or inappropriate. This includes, but is not limited to:
Using automated means to manipulate our service
Violating any law, rule, or regulation
Infringing upon any third party’s intellectual property or personal rights
We reserve the right to review Customer’s account and take appropriate actions, including but not limited to:
Suspending service if usage is beyond normal standards
Notifying the Customer and providing an opportunity to correct improper usage
Transferring the Customer’s service to a more appropriate plan
Charging applicable rates for the adjusted plan
Implementing other limitations
Suspending or terminating service with or without notice
If we believe that our service has been used for unlawful purposes or in violation of this Policy, we may:
Immediately terminate the Customer’s service with or without notice
Forward relevant communication and other information to the appropriate authorities for investigation and prosecution
Exercise all legal rights available to us
4. Policy Changes
Clear Voice Networks, LLC reserves the right to modify this Policy at any time. Changes shall become effective when a revised Policy is posted to our website.